Privacy Policy for Solara Shine
At Solara Shine, located at 6273 Glenmore Road, Suite 300, Vancouver, BC, V5Z 3T2, Canada, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our automotive services, including automated car wash, premium hand wash & wax, detailing, headlight restoration, interior UV sanitization, and fleet cleaning solutions. We operate in compliance with the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws.
Information We Collect
We may collect various types of information from and about you when you interact with our online platform or utilize our services:
- Personal Identification Information: This includes your name, phone number, and email address, which you may provide when scheduling a service, making an inquiry, or signing up for our newsletter.
- Vehicle Information: Details about your vehicle (make, model, license plate number) might be collected to facilitate service delivery and track service history for quality assurance.
- Transaction Data: Information related to your purchases of our services, including service type, date of service, and payment method details (though full payment card numbers are processed by third-party processors and not stored by us).
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, duration of visit, and pages viewed. This helps us understand user behavior and improve our website.
- Communication Data: Records of your correspondence with us, including emails and telephone calls, for customer service, dispute resolution, and training purposes.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: Delivering the car wash and detailing services you request, managing appointments, and processing transactions.
- Customer Support: Responding to your inquiries, providing assistance, and resolving issues related to our services.
- Improvement of Services: Analyzing usage patterns and feedback to enhance the quality of our services and online platform, and to develop new offerings.
- Marketing and Communication: Sending you updates, promotional materials, or special offers that may be of interest to you, based on your preferences. You can opt out of these communications at any time.
- Security and Fraud Prevention: Protecting our website, services, and customers from fraudulent activities and ensuring the security of our operations.
- Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and marketing assistance. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, destruction, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or Canada, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your data, or our practices, please contact us:
- By Mail: Solara Shine, 6273 Glenmore Road, Suite 300, Vancouver, BC, V5Z 3T2, Canada